Terms and Conditions

Repair Terms & Conditions

“PHIXIAM.COM are brand names owned & operated under PHIXIAM.COM

• Local service/VAT taxes extra if applicable.
• If your gadget is collected for repair, it will take 2-3 business days for it to be repaired. It could take longer depending on delays on parts approval and/or parts procurement.
• For any further quick contacts & response
  
  • Mail “Request ID” to [email protected] or
  • Track your Gadget repair status with contacting us.
• If gadget requires a part replacement, part cost will be an additional charge. Our repair team will call you exclusively to take your kind approval.
• In case the gadget is given with NO POWER / NO DISPLAY / completely non-functional, only post our thorough check-up, we will be able to revert with exact diagnosis and list of parts gone bad. We follow a decision tree approach to repair the problem, thus it could be quite possible that we may call you more than once to seek a revised approval of additional parts.
• The repair/workmanship warranty stands for 100 days(count from the repair day), subject to the gadget is not treated/opened/managed by any other vendor, post our last repair. Replaced Parts warranty is separate as per the warranty on each part.
• In any physically damaged gadget or gadget with identified hardware damages, it is quite possible that any part which is intermittently working can potentially completely stop functioning, while we are in the process of diagnosing and resolving the reported issue/s. In such scenario, PHIXIAM.COM will not be held liable for returning the gadget in the exact (pre-received) partial working condition, should the customer deny further repair and resolution by the PHIXIAM.COM technical team.
• PHIXIAM.COM charges Rs 50 as our basic visiting charge.
• In case we charge the complete service charge (lets say Rs 1050) and the customer equipment is brought to our repair center And the customer denies/does not approve additional repair charges, no REFUND of any kind is entertained.
• In case customer has provided the approval, and we are unable to source the part or not being able to repair, we return the gadget with a minimum Rs 150 deducted from the total as basic workmanship charges.
• PHIXIAM.COM does not guarantee data loss and 100% data recovery. Data Back-up is a separate paid service offered by PHIXIAM.COM, should you/customer desire to take on the service, it will be billed additionally. However for small volume of data (< 4GB) we do it for free. While, doing a free data back-up PHIXIAM. COMdoes not encourage backup of music / Video files during its OS reinstallation or any other repair process.
• The customer fully indemnifies PHIXIAM.COM for any or all software/licenses validity/originality that the customer has on its equipment/device. PHIXIAM.COM does not participate or promote piracy of any kind.
• PHIXIAM.COM advices all it’s customers to retain original Licenses for any or all application Software’s/licenses that are pre-installed on the gadget/device. PHIXIAM.COM is not responsible for any loss of installed application software during the process of repair.
• Per gadget refers to each/specific Mobiles, Smart phones, Tablets, iPhone, Blackberry & devices with, as defined in the final Invoice
• Hardware replacement rights are solely and exclusively held with PHIXIAM.COM to install new or refurbished parts.
• Parts warranty is provided by the part manufacturer.
• PHIXIAM.COM is not liable for any instance of pre-installed pirated software.
• Hardware replacement is not included in the service plan
• The start date/end date(100 days written on Invoice) – mentioned in the invoice, defines the customer service period.
• All hardware repair will be carried-out in our local Technical Repair Centre.
• In case of loss or theft PHIXIAM.COM  will not be responsible for any data related issue. However, PHIXIAM.COM will provide similar device or cost (MRP of that phone at that time) final decision will be of PHIXIAM.COM
• Please note that while collecting the invoice ensure the the name and mobile number is mentioned at all times
• When our service boy are come to pick up your Mobile. Our representative having job sheet please read this job sheet properly (job sheet mentioned your mobile phone condition at the time of pickup) checklist fill by our representative, customer have to check the checklist and sign on it.
• For additional terms & condition, privacy policy, terms of use, visit our website www.phixiam.com

In case of any support, complaint, feedback please mail p[email protected]

Under what conditions Return / Replacement request will not be accepted?

Return/ Replacement requests will not be accepted under following cases –

1. 1. If Products are Altered/ Used.
2. 2. If Product is returned without Original Packaging (price tags, labels & accessories).
3. 3. If Serial Number is tampered.
4. 4. For a Defective product that is covered under PHIXIAM.COM Warranty or Reported after 7 days of the Delivery.(check your delivery product after taking from our office or from our delivery boy) 
5. 5. Check your product when you take delivery of your product.